What is the back-to-school pre-sale?

At Feroz we design with intention. We don’t overproduce, and we don’t launch without listening. Pre-sale lets us make only what is needed, respecting timings, materials and the natural shape of the foot. It is how we have been designing and producing for years, together with our community.

For you, it means:
👉🏻 Priority access to the new collection.
👉🏻 More choice of sizes and models.
👉🏻 Getting the size right. You get a free size exchange, close to the start of the school year.
👉🏻 Free shipping and returns.
👉🏻 A better price (it will go up later)
👉🏻 Your shoes will come with an extra insole as a gift.

When will my order arrive?

Orders placed in the back-to-school pre-sale will arrive at your home or pick-up point in mid-August. A little before school starts, so you have time to try them on calmly.

Can I buy a pre-sale item and an in-stock item in the same order?

No, and the reason is simple.
In-stock items have an approximate delivery time of 48 working hours.
Pre-sale items are delivered later (in August), so all your items would be held until the order could be sent.

So you will need to place two separate orders, one with only pre-sale items and another with in-stock items.

How do I cancel an order? ❌

You can cancel an order up to 30 minutes after placing it from the "My account" section. The full amount will be refunded and you will no longer be able to modify your order.

How do I return an item? 👟

You have 30 days to make a return from our returns portal. Enter your order number and postcode and select the model you want to return.
Returns are free for pre-sale orders.

If once they arrive you decide not to keep them, you can still return them. Just remember that returned items must be unused, in perfect condition and in their original box. Don’t stick the label on the shoe box; stick it on the bag or box you use as outer packaging (you can use the same box they arrived in).

What if I want an exchange? 🔄

Exchanging one product for another means making a return and a new order, all in one process, with the value of the returned product already deducted at checkout for the new order; at this link we explain it in more detail ⤵️
How to exchange a product

Remember that you can only make one size exchange per product in your order, and that you cannot make a further exchange on the order created through this process. If you want to exchange the product again, you will need to make a return and place a new order.

For more information, you can check these pages: 🔎

• How to make a return
• FAQs