Terms of service

Below we show you the document where we explain the buying and selling process of our products through the web zapaferoz.es.

Acceptance of this document implies the following:

You have read, understand and comprehend this document.
That you are a person with sufficient capacity to buy these products.
That you assume all the obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all purchases made through the site zapaferoz.es.

We reserve the right to modify these conditions, without this affecting the purchases that were acquired prior to the modification.

Identification of contracting parties
The purpose of this contract is to regulate the contractual purchase-sale relationship between, on the one hand, the FEROZ shoe entity (Creaholic, S.L.), with registered office at Calle 417, 12 – 46182 La Cañada - Paterna (Valencia)  and provided with CIF no. B98736598 (the aforementioned company is legally constituted for the performance of its commercial activity. Hereinafter SELLER PARTY). And, on the other hand, by the USER, whose personal data are those that you have filled out in the order form, which the Entity has made available to you at the URL zapaferoz.es. All the data included in the aforementioned form have been entered directly, so the responsibility for their authenticity corresponds directly and exclusively to the user. Hereinafter PURCHASING PARTY.

Your data will be processed automatically following the prescriptions of the Organic Law on Data Protection 15/99, of December 13.

Commitment to communicate the technical and legal specifications, and inform the user of their modifications, as well as their commitment and acceptance
You, as the PURCHASING PARTY, understand the information contained in the URL zapaferoz.es, both in reference to the specifications and descriptions of the product being purchased, as well as the general conditions of purchase, they are sufficient and sufficient so that you do not have any doubts or errors. when making your purchase.

However, we, the SELLING PARTY, undertake to inform you of any other specification or description of the product to be purchased if you wish.

Essential characteristics of the product object of acquisition
The purpose of this sales contract is the product selected from among all those offered on the website zapaferoz.es.

The characteristics of the product that is the object of the sale are those that appear as its description on the corresponding page of said product. We guarantee that all these products meet the requirements that the applicable regulations impose for their marketing and advertising by Spanish Law.

You, as a buyer, state that you have proceeded to read the information on the products, understanding it in its entirety, and that you agree with them.

In the event of any type of error in the information presented, be it spelling or photographic (binding), we reserve the right to proceed with the cancellation of any type of purchase, without causing you any type of expense or damage.

If this happens, we will inform you by email of the incident in your order, and proceed to cancel it.

Service/product price
The prices of zapatoferoz.es are unique prices, we do not have wholesale prices.

The purchase price of the product is specified on our website, next to the selected product.

The PVP thus indicated includes the corresponding applicable VAT.

The RRP does not include applicable shipping costs.

We reserve the right to modify their prices. The products will be invoiced to the client according to the corresponding rate at the time of validation of their order, except for manifest typographical or photographic errors.

You declare to know and accept that the final amount to be paid for the purchased product will be the result of the sum of the indicated price and the corresponding shipping costs.

payment methods
The final amount of the product will be paid through the secure payment gateway enabled by zapaferoz.es.

The form of payment will be through your credit card. You will be asked for your card number, expiration date and CVC.

For your peace of mind, we guarantee that your personal data and those of your card travel encrypted to Stripe, Inc. thanks to the secure SSL server provided by GeoTrust Global CA. Likewise, at no time zapaferoz.es. receives or stores your card details, only the confirmation of your payment.

Period of validity and conditions of offers and promotions
zapaferoz.es stipulates the conditions of the offers and promotions as follows:

All offers published on zapatoferoz.es will be valid, except for typographical errors, until the end of stock or until the end of the time allocated to said offers.

rtas. The offers or promotions presented by zapaferoz.es are not cumulative with each other, they will be applied individually.

CODES FOR SPECIAL PROMOTIONS
Special promotions are not cumulative, not even in the case of discounts on shipping costs. We reserve the right to cancel, modify or replace the validity of discounts or special promotions without prior notice.

Cancellations, returns, incidents
You can CANCEL an order in progress yourself from your user account through the MY ACCOUNT – ORDERS section as long as we have not yet prepared it in our warehouse (its status must be PROCESSING).

If you want to RETURN a product, you must manage it yourself through the Orders section of your user account https://zapatoferoz.es/mi-cuenta/pedidos/.

All products offered on the website may be returned without just cause within a maximum period of 30 days from the date of purchase.

You can return your order or a product:

If it has not been used.
Maintaining all original packaging and accessories.
In perfect condition, as originally delivered.
We reserve the right not to assume the return of the order in cases in which these requirements are not met.

Any item that does not meet these criteria may be sent back (after payment by the client of the costs of collecting the rejected return and the new shipment that we must carry out) or the cost of its reconditioning and/or reconditioning will be charged. or the depreciation that it has suffered, in accordance with the return policy that we detail below.

In the event that the shoe box has been returned without any external protection (plastic bag or other cardboard box), sticking the label directly on the original box, we will add +1€ to the return costs.

After these 30 days, we will not be able to manage any return of products.

Complaints and claims
For any problem, complaint or incident, you can contact our customer service through the contact form or email hola(at)zapatoferoz.es. Your request will be dealt with in the shortest possible time and, in any case, within the legally established period.

If, after having sought a solution through our customer service, you are not satisfied and wish to file an official claim, you can do so through one of the accredited entities that you will find on the ODR (Online Dispute Resolution) platform.

You do not need any special document to file a claim at the OMIC (Municipal Consumer Information Office) of your choice, nor online, but if you wish you can use this claim form.

TO MAKE A PRODUCT CHANGE
There is no option to change a shoe size.

All changes in size, color or model must be managed as a RETURN + a NEW ORDER.

Security and confidentiality
We promise that your card data is processed solely and exclusively on a secure Stripe server and at no time do we have access to your credit card data that travels through the network encrypted and with total security.

Both parties expressly commit to the preservation of all information exchanged between us, either through the web or through email, as proof of the transactions carried out.

In the same way, and only in the event that the PURCHASING PARTY has given its consent in this regard, they will be processed automatically, for purposes that arise directly from the contractual relationship established with the SELLING PARTY, and this with the limits derived from the contracted service.

Similarly, and also with the consent of the PURCHASING PARTY, they may be used to send information to the client of the SELLING PARTY.

In any case, you can request a consultation, rectification or cancellation of your data, by sending an email to: hola@zapatoferoz.es.

Guarantee
All the products on our website are completely original, conceived, designed and manufactured by zapaferoz.es.

All of them have a guarantee period of 3 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Validity of the form as proof of acceptance
Both parties expressly declare that the acceptance of these general conditions of sale will be carried out by pressing the PLACE THE ORDER button, which appears on the Finalize Purchase page and by the acceptance that you have made of the Privacy Policy and Conditions of sale on this same page.

The terms and conditions of this website are, for all purposes, subject to