Product returns and exchanges
How do I cancel an order? ❌
You can cancel an order up to 30 minutes after placing it from the "My account" section. The full amount will be refunded and you will no longer be able to modify your order.
How do I return an item? 👟
You have 30 days to make a return from our returns portal. Enter your order number and postcode and select the model you want to return. Print the label and take it to Correos or request a collection. Once the product reaches our warehouse, we will refund its price minus the return costs (€5 for Spain, €7 for Portugal and €10 from the rest of Europe).
Remember that returned items must be unused, in perfect condition and in their original box. Don’t stick the label on the shoe box; stick it on the bag or box you use as outer packaging (you can use the same box they arrived in).
What if I want an exchange? 🔄
Exchanging one product for another means making a return and a new order, all in one process, with the value of the returned product already deducted at checkout for the new order; at this link we explain it in more detail ⤵️
How to exchange a product
Remember that you can only make one exchange per product in your order, and that you cannot make a further exchange on the order created through this process. If you want to exchange the product again, you will need to make a return and place a new order.
Buying in pre-sale has an advantage: you can change size before anyone else.
As an exception, when we ship shoes bought in pre-sale, we open an exclusive period for free size exchanges before the items go on general sale.
You have 7 days from when your order is shipped to request the exchange, as long as the new size is available. This way, those of you who bought in pre-sale have priority to make your exchange before we open sales to everyone else.
Remember that shipping is free for shoes bought in pre-sale. For all other orders, shipping is free in Spain on orders over €90.
For more information, you can check these pages: 🔎