I. PURPOSE OF THESE TERMS AND CONDITIONS

The purpose of this document is to establish the General Terms and Conditions (hereinafter, the "T&C") that define the characteristics and operating conditions of the loyalty program ("Steps") aimed at customers and potential customers (the "Participants" or the "Participant") of Creaholic, S.L., a company with registered office at Calle 417, nº 12, La Cañada - Paterna (46182), Valencia, Spain, and with CIF no. B98736598 (hereinafter, "Feroz").

Joining the Steps program implies that the Participant expressly accepts and unreservedly adheres to these T&C.

II. LOYALTY PROGRAM

The Loyalty Program (Steps) is based on the accumulation and redemption of Steps (points) generated through purchases, as well as other actions detailed below, carried out by Participants through our website (www.zapatoferoz.es) or in our physical store (Ferozland). Hereinafter, both are referred to as "Loyalty Program Channels".

The points ("Steps") will be accumulated in the Participant's account or profile on the Feroz website in order to obtain discounts on subsequent purchases of products available on the Loyalty Program Channels.

Feroz reserves the right to verify the Participant's identity for any circumstance related to the Steps program (i.e., making purchases, returns, accumulating and redeeming Steps, enjoying associated benefits, etc.). Identification may be carried out through the mechanisms detailed in section IV below.

III. JOINING THE LOYALTY PROGRAM

Individuals wishing to join Steps only need to create a customer account on the Feroz website by filling out the online registration form. Registration on the Feroz website implies the Participant's automatic membership and is free of charge.

Users registered with Feroz automatically become part of the program without needing to do anything:

IV. EARNING STEPS (POINTS)

Once registered in the Steps program, each Participant can accumulate Steps (points) through the following means:

(i) Accumulation of Steps (points) for making purchases through any of the Loyalty Program Channels:

- General equivalence: 1€ ▶️ 5 Steps (points). Examples ⤵️

(ii) Accumulation of Steps (points) for other actions:

Steps (points) cannot be transferred or exchanged for money or their value in kind.

V. REDEMPTION OF EARNED STEPS (POINTS)

The Steps (points) obtained by Participants will accumulate in the Participant's balance and can be redeemed through a discount coupon on subsequent purchases made by the Participant through the Loyalty Program Channels.

500 Steps ▶️ €5 discount

The minimum order to use the Steps will be €20, not including shipping costs.

A maximum of 5000 Steps (€50 discount) can be used in a single order.

Coupon usage conditions: The discount coupons obtained are for single use. If they are used in a purchase whose value is less than the coupon's value, the remaining amount of the coupon will be lost and will not be credited back to the Participant's account.

Steps (points) can be accumulated with other promotions offering direct discounts; however, they cannot coexist with discount coupons, so the Participant must choose whether to redeem a discount coupon or redeem their Steps (points).

The redemption of Steps (points), as well as their accumulation, will be rounded up to whole numbers.

The Participant can check the available Steps (points) for redemption, as well as the actions carried out, in the "My movements" section available in the "Steps" section within the corresponding section on the Feroz website.

VI. VALIDITY OF STEPS (POINTS) AND LOYALTY PROGRAM CANCELLATION

The Steps (points) obtained from purchases made by the Participant will be valid for twelve (12) months from the date of acquisition of the order in which the Steps (points) were generated. The Participant will be notified of the expiration of the Steps (points) via email with two advance notices, the first 30 calendar days before their expiration and another 4 calendar days before their expiration.

Discount coupons generated by the Steps program will expire 30 days after issuance. If a coupon has not been used and expires, the Steps will be restored to the customer's account.

In the event that the Participant decides to unsubscribe from our Customer Database, the Steps (points) accumulated to date will disappear and cannot be recovered.

VII. PRODUCT RETURNS

In the event of a return of one or more products from an order, the total Steps (points) from the order will be deducted from the Participant's account.

When exchanging a product through our exchange and return portal, no Steps (points) will be deducted from the Participant. This exchange will also not generate new Steps (points) in your account.

In case of return (total or partial) or cancellation of an order, the total Points from that order will be deducted from the Participant's account.

Likewise, any coupons that have been used in said order will be lost and cannot be recovered.

VIII. CHECKING STEPS (POINTS) AND CATEGORY

After any purchase, the Participant can check their Steps (points) balance in the "Steps" section on the Feroz website.

IX. COMMUNICATIONS

Feroz will send its electronic communications related to the Steps program via email to the email address provided by the Participant when creating their account, and through announcements or notifications on the Feroz website.

Among others, the following will be communicated: (i) reminders or news about the benefits of Steps; (ii) the approaching expiration of Steps (points); or (iii) any other communication that directly or indirectly affects the development of the Steps program.

X. PROCESSING OF PERSONAL DATA

Information regarding the processing of Participants' personal data can be found in the Privacy Policy.

XI. MODIFICATION AND CANCELLATION OF THE T&C

Feroz reserves the right to unilaterally modify the T&C. Notwithstanding the foregoing, the latest version of the T&C applicable to Steps can be consulted on the Feroz website.

Feroz also reserves the right to modify, suspend, or cancel the Steps program, in which case Participants will be informed through the Feroz website.

In the event of cancellation of the Steps program, Participants will have a maximum period of 30 days to redeem their accumulated Steps (points) to date through any of the Loyalty Program Channels. If they fail to do so, these Steps (points) will be lost.

In case of force majeure, the Steps program may be suspended or canceled without prior notice to Participants.

XII. LIABILITY

The modification or cancellation of the Steps program by Feroz will not entitle the Participant to any kind of compensation.

Participation in the Steps program requires compliance with the T&C. Consequently, Feroz reserves the right to remove a Participant from the Steps program, as well as to annul associated advantages or benefits, if a Participant engages in any conduct that constitutes a breach of these T&C. In any case, Feroz will remove the Participant from Steps without prior notice and by the means it deems most convenient, without the Participant being entitled to any compensation, in the following cases:

(i) in case of fraud, theft, or attempted fraud or theft in the store by the Participant.

(ii) in case of inappropriate use of Steps.

(iii) in case of actions intended to alter the proper functioning of the Steps program.

Feroz will not be responsible for consequences caused by a lack of communication with the Participant when such lack of communication is due to a malfunction of the email address or inaccuracies in the information provided by the Participant.

Feroz cannot guarantee the availability and continuous operation of the Steps program, particularly when there is a technical malfunction of computer systems, servers, computer equipment, internet malfunction, data destruction due to hacking or error, or any other technical problem that may occur.

When reasonably possible, Feroz will notify the Participant of any interruptions in the operation of the Steps program. In this regard, Feroz assumes no responsibility for damages of any nature that may arise due to the unavailability or discontinuity of the Steps program's operation.

Feroz will not be responsible for any taxes that may be incurred by Participants as a result of their participation in the Steps program.

XIII. EFFECTIVE DATE

The Loyalty Program begins on January 1, 2025. Therefore, the points ("Steps") obtained by users start to be counted from that date.

These T&C come into force on September 1, 2025, and apply to all program users.

XIV. APPLICABLE LAW AND JURISDICTION

These T&C shall be governed by common Spanish law.

Feroz and the Participant, expressly waiving any other jurisdiction that may apply, expressly submit to the jurisdiction of the courts of the city of Valencia for the resolution of any discrepancies that may arise from the interpretation of these T&C. However, when required by applicable local legislation, any discrepancy will be resolved in the jurisdiction of the Participant's domicile or habitual residence.

XV. PROCESSING RELATED TO THE "PASOS" LOYALTY PROGRAM

a) Purposes: manage participation in the Steps program (accumulate/redeem points, send coupons and related communications), as well as improve the program experience.
b) Legal basis: participant's consent.
c) Data categories: name, email, purchase transaction data, social media if participating in associated promotional actions. Only strictly necessary data is collected.
d) Retention period: during active participation or until unsubscription is requested; and up to 12 additional months solely for the purpose of potential legal liabilities.
e) Exercise of rights: you can exercise your GDPR rights (access, rectification, erasure, restriction, opposition, portability, and withdrawal of consent) via hola@zapatoferoz.es or by postal mail (C/417, 12 – Paterna). You also have the right to file a complaint with the AGPD.
f) Personal data breach: in the event of a serious incident affecting your data, we will notify you without undue delay.
g) Data processors: it is informed that data may be managed by external services contracted for the program platform and marketing communications.”