How to make a return
👁️🗨️ If you have an incident or problem with the received product, this is not the right process. In that case you must manage the incident through our contact form
If you want to make a voluntary return, select which is your case:
⏱️I just placed an order
⌛ You have 30 minutes from when you place your order to cancel it, and it's very simple:
1º Access your account
💻 If you are browsing from a computer, click on the "My account" icon at the top of the web
📱 If you browse from your mobile, you will find it at the bottom of the "hamburger" menu
2nd Cancel your order
You will see a list with the orders you have made. Here you can "Cancel your order" or "Buy again" . Remember that if an order has already been Refunded, Canceled or Shipped, it cannot be modified.
We will cancel the entire order and refund the full amount in the same way you paid.
👟 I already have my ferocious ones and I want to make a return
- 📆 You have 30 days from when you place the order to manage your return.
- ⌛ It takes about 7-10 days to process refunds from when we receive the shoes.
- 🔢 You can return one pair, multiple pairs, or the entire order.
- 🧽The products and the box must be in perfect condition, clean and unused.
- 📦 Prepare your package well: we would like to receive it as well as you received it. We ask that you do not affix the return label directly to the box or seal it, but rather use a plastic bag or other box to protect it.
We explain the process, step by step:
- For each order you place you will receive a link in your tracking email and a QR code on your delivery note (paper), both redirect you to the returns portal .
- In your user account you can select which product to return and we will generate a transport label. You can either show it at the Post Office where you are going to deliver the package, or print it and paste it on it. This label allows us to identify both your order and your user, so you don't need to include anything in the package.
- Take your package to a Post Office .
- If you make the return by your own means, we will need you to include your delivery note in the package (in order to identify the order ).
If you want to return products from different orders in the same shipment , we will need you to process each return on our website and include the delivery notes of the different orders in the package, in order to identify each product.
The amount of the shipping costs of your original order will be refunded together with the amount of the returned shoes, minus the return costs (€5 from Spain, €10 from Europe).
⚠️ Remember that if you have an incident you must contact our customer service team through our contact form.