Exchanges and returns

We have added the new Exchange functionality to our portal so that you can exchange your product for another in a single, much simpler process.

I have just placed an order and made a mistake

You have 30 minutes to cancel it from your account.

How to cancel

I have my shoes and want to make an exchange

Size, color, or product exchange. Free shipping on the process.

How to make a change

I have my shoes and want to return them

Return for a refund to the original payment method.

How to return

If you have an issue or problem with the product received, please contact us.

I just placed an order and made a mistake

You have 30 minutes from the time you place your order to cancel it, and it's very simple. Why 30 minutes? Because that's how long it takes for your order to go into our warehouse system to be prepared.

STEP 1

Log in to your account

From your computer, click the "My account" icon at the top. From your phone, it's at the bottom of the hamburger menu.

STEP 2

Cancel your order

You will see a list of your orders. Click "Cancel order". Remember: if an order is already Refunded, Canceled, Shipped, or In Preparation, it cannot be modified.

STEP 3

Automatic Refund

We will cancel the entire order and issue a full refund to your original form of payment. The process may take 3–5 days to be reflected in your bank account.

Go to My account

I already have my ferocious ones and I want to make a change

The process of exchanging one product for another involves making a return and a new order, all in a single process, with the discount for the item being returned already included and free shipping for the new item.

Go to the exchanges and returns portal

You have 30 calendar days from the date you receive your order to process your exchange.

If you use this exchange process, you save on shipping and return costs, as we will cover them.

Once you have dropped off your product and it is back (a few hours after dropping it off at the courier), we will process and ship the new order.

You can exchange one or more pairs or the entire order for one or more products. You can only exchange pairs from one order at a time.

The products and the box must be in perfect condition, clean and unused. Do not stick the return label directly on the box—use a plastic bag or another box.

For health and hygiene reasons, socks cannot be exchanged once the packaging or seal has been opened, unless they are defective.

The process, step by step

You will receive a link in your tracking email and a QR code on the delivery note — both will redirect you to the exchanges and returns portal.

step 1

Select the products to return

You must select the products you wish to return to us and click the "Return X items" button. The amount of the returned products will be automatically deducted from your new order.

step 2

Choose the Change option

The "Change" option will be selected by default. Once you click it, you can select the new products. The items shown will depend on the stock available at that moment.

step 3

Select the new product and add it to the cart

Choose the new products you want to receive. By default, the products you want to return will appear first, making it easier to choose a new size or color.

step 4

Review cart and go to checkout

Check that both the products to be returned and the new ones are correct. Then click "Go to checkout" — we will redirect you to the website to finalize the purchase. The shipping costs for the new order are free for Spain (Peninsula and Balearic Islands).

step 5

Make the payment and deliver the package

Review the new order, shipping method, and enter payment. In "Order Discount" you will see the coupon with the amount of the products to be returned. Take your package to a post office.

Refund and new purchase amounts

Depending on the products you decide to return and those in the new order, there are three possible scenarios:

Equal amounts

You will not need to make any payment at checkout.

More expensive new order

You will need to pay the difference when you make the purchase.

Most Expensive Return

We'll refund your original payment method (7–10 days from your shipment).

In all cases, shipping costs are free for Spain (Peninsula and Balearic Islands). For international shipments, these will be calculated on the checkout page.

You can only make one exchange per product in your order. If you want to make another exchange for the order obtained in this process, you must make a return and place a new order.

Go to the exchanges and returns portal

I already have my order and I want to return it

You have 30 calendar days from receiving your order to process your return.

It takes us approximately 7–10 days to process refunds once we receive the shoes at our warehouse.

You can return one pair, several pairs, or the entire order. Products and packaging must be in perfect condition, clean, and unused.

Do not tape the return label directly to the box. Use a plastic bag or another box to protect it.

For health and hygiene reasons, returns of socks are not accepted if the packaging or seal has been opened, unless they are defective.

The process, step by step

You will receive a link in your tracking email and a QR code on the delivery note — both will redirect you to the returns portal.

Access the returns portal

Use the link in your tracking email or the QR code on the delivery note.

Select the products to return

Check the items you want to return to us and click the corresponding button.

Choose your refund option

Select "I'd prefer a refund to my original payment method". Standard return fees will apply.

Prepare and send the package

Package the items securely (do not stick the label on the original box) and take it to the post office. You have 30 days to send it from the moment you initiate the return.

Receive your refund

Once we receive and inspect the product in our warehouse (7–10 days from your shipment), we will process the refund to your original payment method

Go to the returns portal