How to make a return

👁️‍🗨️ If you have an incident or problem with the received product, this is not the right process. In that case you must manage the incident through our contact form

I have an incident

If you want to make a voluntary return, select which is your case:

⏱️I just placed an order

⌛ You have 30 minutes from when you place your order to cancel it, and it is very simple.
Why 30 minutes? Because it is the time it takes for your order to be prepared for shipping.

1st Access your account

💻 If you are browsing from a computer, click on the "My account" icon at the top of the web

📱 If you browse from your mobile, you will find it at the bottom of the "hamburger" menu

2nd Cancel your order

You will see a list with the orders you have placed. Here you can "Cancel your order" or "Purchase it again" . Remember that if an order has already been Refunded, Cancelled, Shipped or is In Preparation, it cannot be modified.

Area de cliente Zapato Feroz

3rd Refund.

We will cancel the entire order and refund the full amount in the same way you paid.

👟 I already have my fierce ones and I want to make a return

  • 📆 You have 30 days from when you receive the order to manage your return.
  • ⌛ It takes about 7-10 business days to process refunds once we receive the shoes.
  • 🔢 You can return a pair, several pairs or the entire order.
  • 🧽The products and the box must be in perfect condition, clean and unused.
  • 📦Prepare your package well: we would like to receive it as well as you received it. We ask that you do not directly affix the return label to the box or seal it, but rather use a plastic bag or other box to protect it.
  • ⚠️ For health and hygiene reasons, returns of socks are not accepted when the wrapping, packaging or seal that protects the product has been opened, except for those that are defective (in which case, you must contact us through the contact form so that We will evaluate it and give you an appropriate response).

We explain the process, step by step:

  • For each order you place you will receive a link in your tracking email and a QR code on your delivery note (paper), both of which redirect you to the returns portal .

Once you enter the returns portal, you will see this screen.

Select the product you want to return. You can select as many products to return as there are items in your order.

Once the products have been selected, click on " Return X items"

To send us your package we give you two options:

  1. Delivery to the Post Office. In this case, you must deliver the package to a post office, and you will not need to print the return label. You will only have to show the barcode from the returns portal.
  2. Home pickup . If you have selected that option in our returns portal, a Correos courier will pick up the package. In this case you will have to print the return label and put it in the package.

⚠️ Always remember to enter the delivery note for your order inside the package, so that it is easier and faster for us to manage it in our warehouse.

If you want to return products from different orders from the same owner in the same shipment , we will need you to process each return on our website and include the delivery notes for the different orders within the package, in order to identify each product.

As for the shipping label, it will be enough for you to choose one of the two that have been generated for you. You can show it at the Post Office where you are going to deliver the package, or print it and paste it on it. This label allows us to identify both your order and your user, but it is important that, in this case, as it is a return that involves several different orders, you include the corresponding delivery notes for each order within the package.

The amount of the shipping costs of your original order will be refunded along with the amount of the shoes returned in the same way you paid, minus the return costs (€5 from Spain, €10 from Europe).

⚠️ Remember that if you have an incident you must contact our customer service team through our contact form.