Preguntas frecuentes

Informacion sobre mi pedido

Information about my order

🤷‍♀️ Status of my order

👉 Can I cancel an order?

👉 I do not receive your emails

👉 I have a discount coupon, how can I use it?

💶🚛 How much are the shipping costs?

👉 The shoe I want to purchase is out of stock, can I reserve it?

Envíos y devoluciones

Shipping & Returns

📬 I made a mistake in my order and I want to change my shipping address

👉 Where is my order?

👉 Can I receive my order at an address other than mine?

👉 How long will my shipment take to arrive?

👉 Where do we ship to?

👉 Can I return a pack of socks?

👉 Can I return pairs of shoes from different orders?

👉 How should I prepare my return?

👉 How long do I have to request a return?

👉 I want to make a return from outside of Spain 🇪🇸

👉 When will I receive a refund for my order?

👉 Can I make a size change?

Limpieza y cuidados de zapatos

How to clean and care for your shoes

👉 Can I wash the insoles?

👉 What should I do if my leather FEROZ footwear has got wet with pee?

👃 My baby's feet smell

👉 My little one has put their FEROZ footwear in water. What should I do?

👉 Cleaning and caring for microfibre and fabric models

👉 How do I clean and take care of the leather?

Guia de tallas

I'm not sure which size to choose

👉 I don't know which size to choose, can you give me some advice?

👉 How long will one size fit?

👉 My little one is between two sizes, what should I do?

Informacion de pagos

Payment information

👉 What should I know about the new online payment regulations for PSD2 electronic commerce?

👉 Is VAT included in the web prices?

👉 Is online payment safe?