Conditions of sale

What will you find on this page?

  1. Identification of contracting parties
  2. Communication and information commitment and acceptance thereof
  3. Characteristics of the product object of acquisition
  4. Service/product price
  5. Payment methods
  6. Shipping and delivery times
  7. Period of validity and conditions of offers and promotions
  8. Cancellations, returns and incidents
  9. Security and confidentiality
  10. Guarantee
  11. Validity of the form as proof of acceptance
  12. Company liability

This document explains the buying and selling process of our products through the web .

Acceptance of this document implies the following:

  1. You have read and understood this document.
  2. That you are a person with sufficient legal capacity to buy these products.
  3. That you assume all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all purchases made through the site. .

We reserve the right to modify these conditions, without this affecting the purchases that were acquired prior to the modification.

Identification of contracting parties

The purpose of this contract is to regulate the contractual purchase-sale relationship between, on the one hand, the entity Zapato FEROZ (Creaholic, SL), with registered office at C/122, 14 – 46182 Paterna and tax identification number (CIF) B98736598 (the aforementioned company is legally constituted for the performance of its commercial activity. Hereinafter SELLER PARTY). And, on the other hand, by the USER, whose personal data are those that you have filled out in the order form, which the Entity has made available at the URL . All the data included in the aforementioned form have been entered directly, so the responsibility for their authenticity corresponds directly and exclusively to the user. Hereinafter PURCHASING PARTY.

Your data will be processed automatically in accordance with the Organic Law on Data Protection 15/99, of December 13.

Commitment to communicate the technical and legal specifications, and inform the user of their modifications, as well as their commitment and acceptance

You, as the PURCHASING PARTY, understand there is sufficient enough information contained in the URL, both in reference to the specifications and descriptions of the product being purchased, as well as the general conditions of purchase, to avoid any doubts or errors when making your purchase.

However, we, the SELLING PARTY, undertake to inform you of any other specification or description of the product to be purchased should you need it.

Essential characteristics of the product to be acquired

The purpose of this contract of sale is the product selected from among all those offered on the web .

The characteristics of the product that is the object of the sale are those that appear in its description on the corresponding page of said product. We guarantee that all these products meet the requirements that the applicable regulations impose for their marketing and advertising by Spanish Law.

You, as a buyer, state that you have proceeded to read the information on the products, understanding it in its entirety, and that you agree with it.

In the event of any type of error in the information presented, be it spelling or photographic (binding), we reserve the right to proceed with the cancellation of any type of purchase, without causing you any type of expense or damage.

If this happens, we will inform you by email of the incident in your order, and proceed to cancel it.

Service/product price shoes have one purchase price. There are no wholesale prices.

The purchase price of the product is specified on our website, next to the selected product.

The RRP thus indicated includes the corresponding applicable VAT.

The RRP does not include applicable shipping costs.

We reserve the right to modify our prices. The products will be invoiced to the client according to the corresponding rate at the time of validation of their order, except for manifest typographical or photographic errors.

You declare to acknowledge and accept that the final amount to be paid for the purchased product will be the result of the sum of the indicated price and the corresponding shipping costs.

Payment methods

The final amount of the product will be paid through the secure payment gateway enabled by .

The final amount of the product will be paid through the secure payment gateway enabled by

The payment method is through your credit card. You will be asked for your card number, expiration date and CVC. You may need to confirm the operation with a code sent by your bank to your mobile.

You also have BIZUM online as a payment method in Spain and MB WAY and MB MULTIBANCO for payments from Portugal.

For your peace of mind, we guarantee that your personal data and your card data travel encrypted to Shop Pay or MONEI Payments thanks to the secure SSL server. Likewise, at no time will receives or stores your card details, only confirmation of your payment.

For your peace of mind, we guarantee that your personal data and those of your card travel encrypted to  Shop Pay. thanks to the secure SSL. Also, at no time does receive or store your card details, only the confirmation of your payment.

Shipping and delivery times

We will deliver the products to the shipping address that you indicate during the purchase. via Big Blue, the company that manages our warehouse, will send you an email notifying you of the shipment of your order so that you have the tracking information.


For national deliveries you can select three types of shipments:

Shipping 1-2 business days
Shipping 3-4 business days
Pick up at post office
A working day is understood to be Monday to Friday, excluding holidays and weekends are excluded. If your order is placed after 12:00 noon, the next business day on which you place the order is counted as the first business day.

If you select Pick up at post office, the system will suggest the office closest to your home. If you do not select any, one will be assigned as close as possible to your place of residence.

International deliveries will be made within 7 to 10 business days after making the purchase, excluding holidays and weekends. will distribute your order through the transport company PaackMRW o Correos for domestic shipments and  B2C Europe for international shipments, both of which may be subject to delays not attributable to .


An order is considered delivered at the time the carrier delivers the package and you sign the delivery receipt document.

In the case of possible setbacks in shipping; delay in shipping, loss of the order or other various causes, you should contact us through the Contact Form selecting the option I HAVE A PROBLEM WITH MY ORDER.

You must explain exactly what the problem is in the shipment, always indicating the order number. We will respond to your request and try to solve the problem as quickly as possible.

We therefore do not assume any liability for when the delivery of the product or service does not take place as a result of the shipping data that you have provided us being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.

Check the content of your order as soon as you receive it to verify that everything is correct.

ORDER PREPARATION will not charge you to prepare your order.



The cost will be €5 or €6 depending on the modality chosen for purchases less than €90 and will be free for purchases equal to or greater than €90.

The cost will be €7 for the peninsula. We do not have shipments to the islands.


The cost will be €10 .


We currently ship to addresses throughout Spain, except the Canary Islands, Ceuta and Melilla.

You can make your purchase at one of our physical points of sale in the Canary Islands: .

We do not ship to Andorra.

We also do not ship to PO Boxes.

Period of validity and conditions of offers and promotions stipulates the conditions of offers and promotions as follows:

All offers published in will be valid, except for typographical errors, until the end of stock or the end of the time allocated to said offers. The offers or promotions presented by are not cumulative and will be applied individually.


Special promotions are not cumulative, not even in the case of discounts on shipping costs. We reserve the right to cancel, modify or replace the validity of discounts or special promotions without prior notice.

Cancellations, returns, incidents

You can CANCEL an order in progress from your user account through the section MY ACCOUNT – ORDERS as long as we have not yet prepared it in our warehouse (its status must say PROCESSING).

If you want to RETURN a product you must manage it yourself through the Orders section of your user account .

All products offered on the web may be returned without just cause within a maximum period of 30 days from the date of purchase.

You can return your order or a product:

  • If it has not been used.
  • If it maintains all original packaging and accessories.
  • If it is in perfect condition, as originally delivered.

We reserve the right not to accept the return of an order in cases in which these requirements are not met.

Any item that does not meet these criteria may be sent back (after payment by the client of the costs of collecting the rejected return and the new shipment that we must carry out) or the cost of its reconditioning and/or reconditioning will be charged. or the depreciation that it has suffered, in accordance with the return policy that we detail below.

In the event that the shoe box has been returned without any external protection (plastic bag or other cardboard box), sticking the label directly on the original box, we will add +1€ to the return costs.

After these 30 days, we will not be able to manage any return of products.

Returns policy

You have the right to withdraw from this contract within a period of 30 calendar days without the need for justification.

To exercise the right of withdrawal you must notify Zapato Feroz of the decision to exercise this right through an unequivocal statement. You can use this model withdrawal form and send it to

You must send the order by your own means to Zapato Feroz and once the order is in our facilities we will make a full refund. If you decide to use our courier system, you must pay the return shipping costs, which amount to €5.

In the event that the shoes are in such poor condition and that they cannot be put up for sale again (with obvious signs of use, dirty or damaged) we will contact you to indicate the reasons why the withdrawal is rejected and explain how. proceed to the payment of the new shipment to send them back to you.

If you decide to keep any product and, consequently, partially cancel your order, or return the products after fourteen (14) calendar days but within the aforementioned 30 calendar days, you will be refunded only the price paid for the products and the costs. shipping costs will not be returned.


Once the package containing the return is received, Zapato Feroz will verify that the product is in perfect condition and that the conditions to refund the amount are met. This review and refund process will take us 7 to 10 business days from when the package is delivered (to the courier or to the office of your choice)..

If the return is approved, we will refund the amount of your purchase, including shipping costs (if any), in the same means of payment that you used for the initial transaction.


In the event that the shoes are in such poor condition that they cannot be put back on sale (with obvious signs of use, dirty or deteriorated) we will contact you to indicate the reasons why the return is rejected and explain how to proceed. to the payment of the collection and new shipment to send them back to you.


Returns will have a cost of €5 for Spain and €10 for international.

The cost of the return will be deducted from the total amount to be returned.

The shipping costs of the order, if any, will be fully refunded.

If the reason for the return was due to a product received in poor condition or defective, or because you received a product that is not the one you ordered, no return charge will be deducted. We remind you that any flaw, defect or lack of conformity with the order received must be reported immediately upon receipt, so we ask you to check the shoes when you receive them.



No returns will be accepted after 30 days from the date of purchase.


We work with the highest levels of quality in all our materials and processes. If, despite this, a product turns out to be defective, we will immediately proceed to provide an adequate solution (as appropriate: replacement, repair, price reduction or refund), procedures that will be free for the consumer and user.

We ask you to check the shoes when you receive them and always before you wear them for the first time. Any lack of conformity with the order, fault or defect with the product or deterioration during transport must be communicated upon receipt of your order. This is the time when we can give you a proper answer.

If you have a problem with your shoes and you consider that it is a manufacturing defect or incident, please contact us through the Contact Form selecting the option WITH AN ORDER THAT I HAVE ALREADY PLACED >> I HAVE A PROBLEM WITH THE SHOES I RECEIVED, indicating what the incident was and sending photos of the product received to indicate the problem.

In this way we can analyse your case and give you an adequate solution to your problem.

Incidents that do not follow this procedure will not be dealt with. In any case, returns of shoes with incidents that do not follow this channel and are sent as a return from the customer area, will be processed as a normal return with their corresponding expenses.

Complaints and claims

For any issues, complaints or incidents, please contact our customer service via our Contact Form or email Your request will be dealt with in the shortest possible time and, in any case, within the legally established period.

If, after having sought a solution through our customer service, you are not satisfied and wish to file an official complaint, you can do so through one of the accredited entities that you will find on the platform. ODR (Online Dispute Resolution) .

You do not need any special document to file a claim at the OMIC (Municipal Consumer Information Office) of your choice, nor online, but if you wish you can use this complaint form .


We do not provide the option of changing a shoe size.

Any changes in size, colour or model must take place through the process of  RETURN + a NEW ORDER .

Security and confidentiality

We promise that your card data is processed solely and exclusively on a secure Stripe server. We do not have access to your credit card data at any time. It travels encrypted through the network with total security.

Both parties expressly commit to the preservation of all information exchanged between us, either through the web or via email, as proof of the transactions carried out.

In the same way, and only in the event that the PURCHASING PARTY has given its consent in this regard,  will they be processed automatically, for purposes that arise directly from the contractual relationship established with the SELLING PARTY, and with the limits derived from the contracted service.

Similarly, and also with the consent of the PURCHASING PARTY, they may be used to send information to the client of the SELLING PARTY.

In any case, you may request a consultation, rectification or cancellation of your data, by sending an email to: .


All the products on our website are completely original, conceived, designed and manufactured by .

All of them have a guarantee period of 3 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Validity of the form as proof of acceptance

Both parties expressly declare that the acceptance of these general conditions of sale will be carried out by pressing the PLACE THE ORDER button, which appears on the Finalise Purchase page and by the acceptance that you have made of the Privacy Policy and Conditions of sale on this same page.

The terms and conditions of this website are, for all purposes, subject to the Spanish courts. reserves the legitimate right to defend our interests as a company in the event of insults, slander or unjustified attacks against our brand image on the Internet or in any other media.

If any stipulation of these conditions lacks or becomes invalid or becomes unenforceable according to the applicable law, said stipulation will have no effect, but only to the extent of that precise lack of validity, and will not affect any other stipulation of the present conditions.

Company liability

We exempt ourselves from any type of liability derived from the information published on our website, in the event that this information has been manipulated or introduced by a third party outside it.

We are not liable for damages or losses of any nature that may arise from the incorrect, illegitimate or illegal use you may carry out on our website, of the services and content that are offered or from the erroneous use of the marketed products.

We reserve the right to prevent you from accessing our website, at any time and without prior notice, in case of breach of the general and particular conditions of use and in case of acts contrary to the law, morality, generally accepted customs. and public order.

We reserve the right to modify these general conditions at any time, respecting the rights acquired by users. We will notify you of these changes as soon as possible. Notification of the modification to the user is considered the insertion of the new text in the general conditions of this web portal. The use of our website after the modification of the general conditions implies your acceptance.

Our website has been reviewed and tested so that it works correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the possibility that circumstances may occur cannot be ruled out, such as programming errors, interruptions in the service to carry out maintenance tasks or events beyond our control, such as causes of force majeure, natural disasters, actions of hackers or crackers, strikes, or similar circumstances that prevent user access to the website.

In any case, you will not be able to make any economical claim for this interruption of service.

The colours of the products that you can see on the web, may vary depending on the user's computer and/or screen, its configuration etc. We can give you more information if you have any questions, but we are not liable for any possible discrepancies that arise as a result of the abovementioned fact.