Conditions of sale

You have the right to withdraw from this contract within a period of 30 calendar days without giving any reason.

To exercise the right of withdrawal, you must notify Zapato Feroz of your decision to exercise this right through an unequivocal statement. You can use this withdrawal form template and send it to hola@zapatoferoz.es

You must send the order by your own means to Zapato Feroz and once the order is at our facilities we will make a full refund. If you decide to use our courier system you will have to pay the return shipping costs, which amount to €5 for Spain and €10 for international orders.

In the event that the shoes are in such poor condition that they cannot be put back on sale (with obvious signs of use, dirt or damage) we will contact you to tell you the reasons why the withdrawal is rejected and explain how to proceed with the payment for the new shipment to send them back to you.

If you decide to keep any product and, consequently, partially cancel your order, or return the products after fourteen (14) calendar days but within the aforementioned 30 calendar days, you will be reimbursed only for the price paid for the products, deducting the return costs.

Once the package containing the return has been received, Zapato Feroz will check that the product is in perfect condition and that the conditions for refunding the amount have been met. This review and refund process will take us 7 to 10 working days from the time the package is delivered (to the courier or to the office of your choice). 

If the return is approved, we will refund the amount of your order (less the return costs) using the same payment method you used for the initial transaction.

In the event that the shoes are in such poor condition that they cannot be put back on sale (with obvious signs of use, dirt or damage) we will contact you to tell you the reasons why the return is rejected and explain how to proceed with the payment for the collection and new shipment to send them back to you.

Returns will cost €5 for mainland Spain and € 7 for Portugal and €10 for international orders.

The cost of the return will be deducted from the total amount to be returned.

Shipping costs for the order, if any, will be fully refunded if you return the entire order.

If the reason for the return is due to a product received in poor condition or defective, or because you have received a product that is not the one you ordered, no charge will be deducted for the return. In order to properly manage this type of return, please contact us through our contact form . We remind you that any defect, flaw or lack of conformity with the order received must be reported immediately upon receipt, so we ask you to check the shoes when you receive them.

No returns will be accepted after 30 days from the date of delivery of the product.

Incidents

We work with the highest quality standards in all our materials and processes. If, despite this, a product turns out to be defective, we will immediately provide an appropriate solution (as appropriate: replacement, repair, price reduction or refund), which will be free of charge for the consumer and user.

We ask that you inspect the products upon receipt and always before using them for the first time. Any lack of conformity with the order, fault or defect in the product or damage during transport must be reported upon receipt. This is the time when we can give you an appropriate response.

If you have any problem with your shoes and you consider that it is a fault or incident associated with production, you should contact us through the contact form by selecting the option WITH AN ORDER THAT I HAVE ALREADY PLACED >> I HAVE A PROBLEM WITH THE SHOES RECEIVED, indicating what the incident was and sending photos of the product received that show the problem.

This way we can analyze your case and give you an appropriate solution to your problem.

Incidents that do not follow this procedure will not be dealt with. In any case, shoe returns with incidents that do not follow this procedure and are sent as a return from the customer area will be processed as a normal return with the corresponding costs.

Complaints and claims

For any problem, complaint or incident, you can contact our customer service through the contact form or email hola(at)zapatoferoz.es. Your request will be attended to as soon as possible and, in any case, within the legally established period.

If after seeking a solution through our customer service you are not satisfied and wish to file an official complaint, you can do so through one of the accredited entities that you will find on the ODR (Online Dispute Resolution) platform.

You do not need any special document to file a complaint at the OMIC (Municipal Consumer Information Office) of your choice, not even online, but if you wish you can use this complaint form .

The process of exchanging one product for another will consist of making a return and a new order, all in the same process and with the discount of the product to be returned already included in the purchase process of the new order, from this link we explain it better ⤵️
How to make a product change

Remember that You can only make one change for each product in your order, and that you cannot make a new change to the order you have created through this process. If you want to change the product again, you must make a return and a new order.

Why does it say size change sometimes? 🆓

In a way exceptional and coinciding with the shipment of shoes purchased in pre-sale, we put a method of Free size exchange before the items go on sale, which consists of obtaining a discount code for the amount of the shoes you return so that you can buy new ones of the same model and colour but a different size. We call it "free size exchange" because even if you make a return, we do not charge the €5 fee and we give you the full amount of the shoe in the form of a code with credit for the new purchase so that you can make a new order by deducting this amount from the payment. Remember that for pre-sale shoes shipping is free and for the rest it is free if it exceeds €90 in Spain.

If you want more information, you can consult these pages: 🔎

• How to make a return
• Frequently Asked Questions
• Returns and product exchanges

To obtain this code, you must select the "free exchange" option when accessing our returns portal.
This code will be sent to you by email when you drop off the products at the carrier's office and you can use it to purchase a new product on our website. Remember that shipping costs for this new order are only free if the amount is greater than 90 euros or if the item is pre-ordered.
The request for this code is optional and once generated it cannot be replaced for its monetary value, that is, once the code is issued it cannot be cancelled and exchanged for its value.

This code does not expire and can be used to purchase any product in the store. It can be used on different orders as long as there is a balance in the store,
If you make a subsequent return of an item that you have paid for with this code, the refund amount will be increased by increasing the credit you have available for this code so that you can use it for a new purchase.

We promise that your card details are processed solely and exclusively on a secure Shop PAY or MONEI server and at no time do we have access to your credit card details that travel encrypted and in complete security over the network.

Both parties expressly agree to retain all information exchanged between us, whether via the website or via email, as proof of the transactions carried out.

Likewise, and only in the event that the BUYING PARTY has given its consent in this regard, the data will be processed automatically, for purposes that arise directly from the contractual relationship established with the SELLING PARTY, and within the limits derived from the contracted service.

Likewise, and also with the consent of the PURCHASING PARTY, they may be used to send information to the client of the SELLING PARTY.

In any case, you can request a query, rectification or cancellation of your data by sending an email to: hola@zapatoferoz.es .

All the products on our website are completely original, conceived, designed and manufactured by zapatoferoz.es .

All of them have a 3-year warranty period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Both parties expressly declare that you will accept these general conditions of sale by clicking the PLACE ORDER button, which appears on the Finalize Purchase page and by accepting the Privacy Policy and Conditions of Sale on this same page.

The terms and conditions of this website are, for all purposes, subject to the Spanish courts.

zapatoferoz.es reserves the legitimate right to defend our interests as a company in the event of insults, slander or unjustified attacks against our brand image on the Internet or in any other media.

If any provision of these Terms is or becomes invalid or unenforceable under applicable law, that provision will be ineffective but only to the extent of such invalidity and will not affect any other provision of these Terms.

We are exempt from any type of responsibility derived from the information published on our website, provided that this information has been manipulated or introduced by a third party other than the same.

We are not responsible for any damages or losses of any kind that may arise from incorrect, illegitimate or illicit use of our website, the services and content offered or the incorrect use of the products sold.

We reserve the right to prevent you from accessing our website at any time and without prior notice in the event of non-compliance with the general and specific conditions of use and in the event of acts contrary to the law, morality, generally accepted good practices and public order.

We reserve the right to modify these general conditions at any time, respecting the rights acquired by users. We will notify you of any modifications as soon as possible. The insertion of the new text in the general conditions of this website is considered notification of the modification to the user. The use of our website after the modification of the general conditions implies their acceptance by you.

Our website has been reviewed and tested to ensure that it functions correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, we cannot rule out the possibility that circumstances may arise, such as programming errors, interruptions in the service to carry out maintenance tasks or events beyond our control, such as force majeure, natural disasters, actions by hackers or crackers, strikes, or similar circumstances that make access to the website impossible.

In any case, you will not be able to make a financial claim for this interruption of service.

The colours of the products that you can see on the website may vary depending on the user's computer and/or screen, its configuration... so we can inform you if you have any questions in this regard, but we are not responsible for any possible discrepancies arising from this fact.